Retail & Consumer Goods
SD-WAN with peak-season bandwidth elasticity, managed Wi-Fi with POS/guest segmentation, and omnichannel CCaaS for retail.
Why Retail & Consumer Goods chooses Clevertek
Retail operates at the moment of transaction, and that transaction now occurs simultaneously in-store, on mobile, and via web — all dependent on a unified backend that must be correct and available in real time. When the network between stores, warehouse, and payment processing stutters, the business does not lose a packet; it loses a completed sale. Clevertek gives retailers an omnichannel-ready digital foundation: SD-WAN between stores and distribution centres with application-aware routing that prioritises POS traffic over guest Wi-Fi, managed Wi-Fi that carries POS, staff, and customer traffic on separate SSIDs and VLANs so a guest browsing session never contends with credit-card processing bandwidth, and voice and contact-centre infrastructure that turns a 'where is my order' inquiry into a resolved interaction with customer context from the first ring. The same managed operating model scales across every store and distribution centre — a new location is provisioned as a configuration update rather than a site-engineering project, and network visibility is consistent from the flagship store to the smallest outlet.
How Clevertek helps Retail & Consumer Goods on its journey
Retail lives and dies at the moment of transaction, and that moment now happens across a store, a mobile app, and a website simultaneously — all drawing from one backend that must be correct in real time. When the connectivity between stores, warehouse, and payment systems degrades, you lose a completed sale, not a data packet.
We give retailers an omnichannel-ready foundation: SD-WAN between stores and DCs with application-aware QoS that prioritises POS and inventory traffic, managed Wi-Fi that segregates POS, staff, and guest traffic onto separate VLANs so promotional-period guest activity never impacts transaction processing, and voice and contact-centre infrastructure that delivers customer context with every interaction.
The same managed operating model extends across every store and distribution centre with one operational team. A new location comes online as a configuration change rather than a full engineering deployment, and network visibility is uniform from the flagship to the smallest outlet.
What Retail & Consumer Goods teams are working on
Retail technology teams plan around a trading calendar. These are the four workstreams that most often decide whether a peak season reports as a strong week or a month spent explaining outages.
Peak bandwidth without a permanent upgrade
Festive and promotional traffic is a spike, not a baseline. Elastic bandwidth with application-aware QoS absorbs that peak so point-of-sale and inventory traffic keeps priority over guest Wi-Fi during the few weeks when it matters most.
One network across every store format
Flagship stores, high street outlets and small formats run from the same template. A new location comes online as a configuration change, and network visibility is uniform from the largest store down to the smallest kiosk.
Payment traffic kept separate
Card processing, staff devices and customer Wi-Fi share one physical infrastructure without sharing a VLAN. Segmentation keeps a guest browsing session from competing with a settlement at the till.
Order enquiries answered on first contact
Contact centre agents see order history, delivery status and account context on the same screen as the call, so a delivery enquiry is resolved inside the conversation instead of becoming a callback.
Solutions that serve Retail & Consumer Goods
Each product is delivered as a managed service and scoped to your environment.
Frequently asked questions
How do you keep the store network from becoming the bottleneck?
SD-WAN between stores and DCs provides resilient, prioritised links with application-aware QoS. POS and inventory traffic receive guaranteed bandwidth, so a promotional campaign that drives footfall does not collapse under the network load it generates.
Can in-store Wi-Fi carry POS, staff and customers safely?
Yes. Managed Wi-Fi separates POS terminals, staff devices, and guest traffic onto distinct SSIDs and VLANs on a single access-point infrastructure. A customer on the guest network cannot reach the till system, and the till never experiences contention from guest browsing activity.
Do your voice and contact-centre tools support omnichannel service?
Yes — voice, video, chat, and contact-centre interactions run as one omnichannel layer. A 'where is my order' inquiry arriving from any channel reaches the right agent with the customer's full interaction history, eliminating the cold-start experience of repeating account details across channels.
What happens to the network if a site link fails on a busy day?
Diverse connectivity with carrier aggregation and automatic failover ensures that a failed link reroutes around itself. The store continues processing transactions and the warehouse continues shipping without interruption while the failed circuit enters carrier fault management.
Can this scale across many stores and a DC?
Yes. The same managed model rolls out across every store and the distribution centre under one operational team. A new location is provisioned as a configuration change rather than a site-engineering project, and network visibility remains consistent across the entire estate.
Build your Retail & Consumer Goods roadmap
Tell us your outcome — we will map the right products and fabrics to get you there.