Communications & Collaboration
One platform for voice, video, contact centre and team messaging — your people communicate, we run the backbone. UCaaS, CCaaS, CPaaS, and AI-driven CX from a single accountable provider.
Unified communications, contact centre, CPaaS, cloud voice and CX management delivered as an integrated platform. A single identity follows the user across desk phone, softphone, mobile and video — one directory, one voicemail, one presence model.
Products in this family
Each capability is delivered as a managed service. Select one to scope a solution or request a quote.
Unified Communications (UCaaS)
Converged cloud communications combining cloud PBX, HD voice, video conferencing, persistent messaging and presence in one platform — one identity across desk phone, soft client and mobile. SIP trunking and SBC integration let existing on-prem PBX investment coexist with the cloud migration journey, so you phase in at your pace instead of replacing everything on day one.
Learn moreContact Center (CCaaS)
Cloud contact centre with skills-based routing, ACD, IVR, predictive dialler and CRM screen-pop across every channel — voice, chat, email and social. Real-time supervisor dashboards, workforce management and quality monitoring ensure the right agent handles every interaction with full context. Your customers stop repeating themselves, and your agents stop starting from zero.
Learn moreCPaaS
Programmable communications delivered through REST APIs and webhooks — embed voice calling, SMS, WhatsApp messaging and WebRTC video into any application without your developers learning telecom protocols. Built for click-to-call, OTP delivery, two-factor authentication and in-app video. The telco-grade building blocks, none of the telco complexity.
Learn moreCloud Voice & CX Platform
AI-first cloud voice platform with multilingual NLU-based IVR that parses intent across Indian languages — Hindi, English, Tamil, Bengali and more. Sentiment analysis on call audio, conversational AI that escalates contextually, and omnichannel journey orchestration so a customer who texts then calls never repeats their problem. CX as a platform, not a set of disconnected tools.
Learn moreSIP Trunking & Number Porting
Keep your PBX, swap the carrier. SIP trunks with managed number porting that preserves published numbers across the move — zero downtime, zero missed calls. Includes QoS marking, codec negotiation (G.711, G.729, Opus), configurable call admission control and SBC hand-off. Better economics on the pipe without replacing the system you already own.
Learn moreCompliance Recording
Policy-based capture and encrypted retention of voice calls, video meetings and digital interactions — purpose-built for regulatory compliance (SEBI, IRDAI, TRAI, BFSI norms). Searchable retrieval with legal-hold controls, access logging and tamper-evident storage. When a regulator or dispute calls, the record is findable, not fabricated.
Learn moreWhat a Communications & Collaboration engagement covers
UCaaS platform
Voice, video, messaging and presence on a single identity, so a user is reachable on the device they are actually holding.
Contact centre
CCaaS routing across voice, chat and email, with skills-based distribution, queue reporting and supervisor tooling for the people running the floor.
CPaaS building blocks
APIs for messaging, voice and verification so your own applications can send notifications and place calls without a separate provider relationship.
SIP trunking and porting
Trunks, numbers and porting coordinated with the platform rollout so the migration does not strand published numbers.
Compliance recording
Recording, retention and retrieval configured for the sector rules you are measured against, with access controls and audit trails around the archive.
The operating model behind the technology
Directory and identity first
A clean directory is the prerequisite for every other feature. We consolidate identities and calling plans before rolling out anything user-facing.
Pilot with a real team
One department runs on the new platform first, so the problems surface with people who can describe them rather than across the whole company at once.
Adoption, not just deployment
Configuration is only half the work. We plan the training and internal comms that decide whether the platform actually gets used.
Platform-agnostic integration
Microsoft Teams, Zoom, contact centre suites and your existing telephony are integrated on their terms rather than forced into one vendor standard.
Questions buyers actually ask
Do we have to move off Microsoft Teams or Zoom?
No. Where Teams or Zoom is already the collaboration surface, we integrate calling, contact centre and recording around it instead of asking staff to learn a second tool.
How long does a company-wide rollout take?
It depends on directory cleanup and how many sites need new network provisioning. Phased rollout by department is the norm, because big-bang cutovers concentrate risk without adding value.
Will our call quality suffer on home connections?
Not if the last mile is engineered for it. Where home links cannot support voice reliably, we route calls over mobile data or the platform client with the codec policy adjusted.
Can you record calls for compliance?
Yes, with retention periods and access controls set to your regulatory obligations, and the archive structured so a compliance request can be answered without a manual hunt.
What happens to our existing contact centre?
It is migrated in stages: reporting first, then routing, then agent desktops. Running both in parallel during transition keeps customer service answering throughout.
Need a solution tailored to your environment?
Our solutions architects will scope the right product mix for your infrastructure, timeline and budget — no obligation.