Hybrid Workplace Transformation
Most enterprises run telephony, meetings, messaging, and contact-centre as disjoint systems with separate infrastructure, licensing, and admin. Hybrid Workplace collapses these into a single cloud-delivered UCaaS/CCaaS platform with zero-trust access, so voice and collaboration follow each user across desk phone, softphone, and mobile app from any location.
Overview
Clevertek Hybrid Workplace unifies the fragmented landscape of enterprise communications — PBX telephony, video conferencing, persistent team messaging, and contact-centre routing — into one cloud-native service where a single identity profiles each user across all modalities. Cloud PBX eliminates on-premise telephony hardware, its support contracts, firmware-patching cadence, and physical footprint. HD voice and video run as native features of the same client as team chat, removing the application-switching tax users pay when juggling separate meeting, phone, and messaging tools. The contact-centre rides on the same platform so an agent and any employee share one dial-tone, one directory, and one identity store. Number porting executes as a managed phased cutover without service disruption. Compliance recording applies policy-based capture with encrypted storage and configurable retention periods. We wrap every modality in zero-trust access so a laptop connecting from a coffee shop enforces the same device posture and authentication controls as a desk phone in the office. Clevertek operates the entire stack — provisioning, number management, monitoring, incident response — so your IT team stops maintaining PBX firmware and returns to strategic work that moves the business.
Capabilities
What's included as part of this solution.
Cloud PBX
Enterprise-grade telephony — DID extensions, auto-attendant trees, IVR menus, and intelligent call routing — delivered from the cloud without any on-premise PBX appliance to power, patch, or replace. Extension mobility follows each user across locations, so a new employee assigned a desk phone and softphone is provisioned in minutes wherever they sit.
- Multi-level auto-attendant and IVR with custom menu scripting
- Extension mobility across desk phone, softphone, and mobile app
- Built-in call recording with policy-based capture rules
Voice & Video
HD wideband audio (G.722/Opus codec) and standards-based video conferencing with screen sharing and virtual meeting rooms — delivered from the same client users already navigate for chat and telephony. A single identity follows the user across physical desk phone, softphone client, and mobile app with consistent feature availability and presence state.
- Wideband HD audio (Opus/G.722) and VP9/SVC video codecs
- One-click screen share with presenter-control handoff
- Persistent virtual meeting rooms with scheduled and ad-hoc entry
Team Messaging
Persistent channels and direct messages with inline file sharing, @mentions, and searchable full-text history. A geographically distributed team retains conversational context across time zones rather than scattering decisions across separate email threads that no single participant can reconstruct later.
- Channel-based persistent conversations with granular moderation
- In-context file sharing with preview and version history
- Full-text searchable message archive with retention policies
Contact Center
ACD queues with skills-based routing and CRM screen-pop that present the customer's interaction history to the agent before they answer. Agents operate from any location — office, home, co-working space — with the same call-control, coaching, and supervisor oversight, eliminating the geography constraint of a physical contact-centre floor.
- Skills-based routing with queue priority and overflow rules
- CRM-integrated screen-pop with customer context on answer
- Live supervisor monitoring, whisper, and barge-in capabilities
SIP Trunking & Porting
SIP trunking with bring-your-own-carrier or fully managed termination, paired with number porting executed as a phased, lossless transition. Your customers dial the same published numbers before, during, and after migration — the PSTN cutover is invisible to inbound callers.
- DID range management and number inventory administration
- Bring-your-own-carrier SIP trunking or fully managed termination
- Phased, lossless port-in with overlapping service window
Compliance Recording
Policy-based capture of calls and meetings with configurable retention schedules and AES-256 encrypted storage. Recordings are governed by rules you define rather than recorded indiscriminately, providing the auditable evidence trail regulators require without over-retaining media you do not need.
- Policy-driven automatic or on-demand capture triggers
- AES-256 encrypted storage at rest and TLS 1.3 in transit
- Configurable retention period with automated lawful-hold exceptions
Where it's used
Real-world scenarios where this solution delivers measurable outcomes.
Retire the fleet of PBXs
Each branch maintains its own on-premise PBX appliance — separate hardware, separate support contracts, separate firmware-panic evenings. We migrate telephony, voicemail, and conferencing into one cloud PBX and decommission the physical infrastructure. One platform replaces the hardware stack, one operating team replaces five maintenance renewals, and the floor space returns to the business.
A support desk with no walls
Inbound customer calls route via skills-based ACD to the best-available agent regardless of their physical location — office, home, or remote site — with CRM context presented on-screen before the agent speaks. Service-hours coverage extends beyond the traditional 9-to-6 floor without opening a new physical location.
Make hybrid actually hybrid
In-office and remote participants join the same call, chat channel, and meeting with identical experience and feature parity. One identity profiles each user across all modalities, so 'hybrid' means equal participation from any location rather than a UX gap between the people in the room and the tiles on the screen.
Frequently asked questions
Can we keep our existing phone numbers?
Yes. We execute number porting through a managed, phased transition with overlapping service so your DIDs remain live to callers throughout the cutover. The PSTN migration is invisible to inbound traffic.
Does it work for remote and mobile staff?
A single user identity spans desk phone, softphone client, mobile app, and browser. The same feature set — presence, extension dialling, voicemail, call transfer — is available regardless of whether the user is in the office, at home, or mobile.
How are contact-centre agents helped?
Skills-based routing delivers each interaction to the agent best qualified to handle it, and CRM screen-pop presents customer history, open cases, and account data on answer — so the agent begins the conversation informed rather than asking for context to be repeated.
Do we have to rip out our carrier or handsets?
No. Bring-your-own-carrier SIP trunking preserves your existing PSTN termination relationships, and softphone plus mobile apps mean most users require no new desk hardware. We modernise only the components that are operationally painful.
Is call recording on by default, and is it compliant?
Recording is policy-governed, not default-on. You configure which interactions are captured and for how long they are retained; captured media is AES-256 encrypted at rest with configurable retention and lawful-hold overrides to meet regulatory and audit requirements without over-recording.
Why choose Clevertek for Hybrid Workplace Transformation
One accountable partner for end-to-end solutions — here is what buying from us actually gets you.
One platform, one identity
Voice, video, and chat follow each user across desk phone, softphone client, mobile app, and browser — no separate systems to license, learn, and administer independently.
Retire legacy PBX
Eliminate on-premise telephony hardware and its associated maintenance contracts; capital expenditure converts to an operating expense that scales linearly with headcount.
CRM-connected contact centre
Agents receive full interaction context on every contact — not just an ANI match — resulting in shorter average handle time, warmer first-contact resolution, and fewer repeat-call transfers.
Secure by design
Zero-trust access applies the same authentication and device posture enforcement to every modality. A remote worker's laptop and an office desk phone share the same security baseline, so hybrid work does not introduce a softer edge for attackers.
Related solutions
Ready to scope a solution?
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