Interaction Fabric

What Interaction Fabric is

The Interaction Fabric converges enterprise voice, HD video conferencing, persistent team messaging, and contact-centre routing into a single cloud-native platform where one user identity profiles each person across desk phone, softphone client, mobile app, and browser — carrying their extension, presence state, call-forwarding rules, and contact-centre agent skills wherever they work. Cloud PBX replaces on-premise telephony hardware and its firmware-maintenance burden; ACD queues with skills-based routing and CRM screen-pop deliver customer interaction context to the agent before they answer. The entire platform is wrapped in zero-trust access controls so that a remote worker connecting from an untrusted network enforces the same authentication and device posture requirements as a user at an office desk, making hybrid work secure by infrastructure design rather than by policy document.