Single Number Solution
One published number that rings on every device — desk phone, mobile, softphone — so customers reach you wherever you are.
Overview
Missing a call from a customer because it rang on a desk phone while you were away from your desk is a missed opportunity — and an avoidable one. Single Number Solution publishes one number your customers call, and that number rings simultaneously on every device you choose — desk phone, mobile, softphone, home office — so the call finds you wherever you are. The person calling never knows you switched locations; the call just connects.
Clevertek scopes every engagement to your environment — capacity, sites, compliance and support model — so you get a tailored plan rather than a fixed SKU. Pricing is quote-only, and our solutions architects will work through your requirements before any proposal.
Our approach
We configure a single published number that rings across multiple devices simultaneously or sequentially. Call routing rules let you set which devices ring and when — all devices during business hours, mobile only after hours, voicemail when none answer. We handle number porting from your existing carrier, IVR menu configuration, and integration with your existing PBX or cloud voice platform.
Why work with us
One published number, any device
Customers dial one number. It rings on your desk phone, mobile, and softphone simultaneously — the first to answer takes the call.
Find-me-follow-me routing
Sequential hunting across devices if the first does not answer. Mobile-first during commute, desk-first in office, voicemail as the last resort.
Number porting included
Keep your existing published number — we handle the porting process with your current carrier. Zero disruption to published materials.
IVR and call screening
Greet callers with a professional IVR menu. Screen calls by caller ID, time of day, or department. Route VIP callers to the right person instantly.
Call recording and analytics
Record incoming and outgoing calls for compliance or training. Dashboard shows call volumes, answer rates, average handle time, and missed-call patterns.
Business-hours scheduling
Set different routing rules per day and time. Closed hours and holidays route to voicemail or an alternate team, not to silence.
Key benefits
What this solution delivers for your business.
Never miss a customer call
Simultaneous ringing means a call is answered on whichever device is nearest — office, mobile, or home — instead of going to voicemail on a desk phone you are not at.
Professional first impression
IVR greeting and consistent caller experience regardless of which device answers — customers hear the same professionalism whether you are at your desk or on the road.
Simplified published contact information
One number for all published materials — website, business cards, directories, marketing collateral. Staff changes or location moves do not require reprinting.
Remote work ready
Away from the office? Calls follow you to your mobile or home phone. No forwarding codes to dial, no missed calls from being unreachable — the customer never knows you moved.
What's included
Part of this managed service.
Simultaneous ring
One number rings multiple devices at once. The first to answer takes the call.
- Up to 5 simultaneous devices
- Desk phone + mobile + softphone
- Configurable per user
- Caller ID preserved
Sequential find-me routing
If no device answers, the call moves to the next device in a configured sequence.
- Configurable hunt order
- Timeout per device (5-30s)
- Voicemail as final step
- Overflow to alternate team
Number porting and management
Port existing numbers from any Indian carrier. Manage virtual numbers across multiple cities.
- Pan-India number porting
- Virtual numbers (020, 022, etc.)
- Toll-free 1800 numbers
- Porting coordination handled
IVR and auto-attendant
Professional greeting menu with configurable options and department routing.
- Multi-level IVR menus
- Department routing
- Time-of-day routing
- Holiday schedules
Where it helps
Real-world scenarios where this solution delivers measurable outcomes.
Field sales team
A sales representative working from home, client sites, and the road publishes one number. It rings on the office desk phone when they are in, and on their mobile when they are out.
Professional services firm
Consultants who move between client offices, home, and headquarters — clients call one number and reach them wherever they are working that day.
Questions buyers actually ask
Can I keep my existing number?
Yes. We port your existing published number from your current carrier. The process takes 2-3 weeks and we coordinate with both carriers to ensure zero downtime.
How many devices can ring simultaneously?
Up to 5 devices per number. Typical configuration is desk phone + mobile + softphone — the first to be answered takes the call.
Does this work with my existing PBX?
Yes. Single Number Solution sits on top of your existing PBX or cloud voice platform — it does not replace your telephony system.
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Ready to scope a solution?
Talk to a Clevertek solutions architect about your requirements — no obligation.