Proactive Monitoring
24x7 synthetic probing of every link and path — latency, jitter, packet loss and availability — with threshold-based automated failover. Alerts are severity-tuned and routed to on-call with context, reducing mean time to detection from user reports to seconds.
Overview
Most enterprises learn their network is broken when a user calls to say the internet is slow. By then, time is lost, sessions have dropped, and productivity has taken a hit — all for issues that were detectable hours earlier. Proactive Monitoring replaces the reactive break-fix model with continuous, 24x7 observation of every circuit, device, and path. We collect latency, packet loss, utilisation, and hardware health at one-minute granularity, so shifts are caught before they become user-facing outages.
Clevertek scopes every engagement to your environment — capacity, sites, compliance and support model — so you get a tailored plan rather than a fixed SKU. Pricing is quote-only, and our solutions architects will work through your requirements before any proposal.
Our approach
We deploy monitoring probes and agents across your network that pull telemetry from every circuit, router, switch, and firewall at one-minute intervals. The data feeds into our NOC platform where threshold-based alerting correlates metrics across layers — a latency rise on one link that coincides with a utilisation spike on another triggers a root-cause investigation, not a ticket per symptom. We handle probe deployment, threshold tuning, alert routing, and remediation coordination. Your team gets a daily health summary and live dashboards without needing to watch them continuously.
Why work with us
Continuous 1-minute telemetry
Latency, jitter, packet loss, throughput, and device health collected every 60 seconds from every network element — not 5-minute SNMP polls that miss transient issues.
Cross-layer correlation
An application slowdown could be a WAN latency issue, a firewall CPU spike, or a DNS resolver problem. Our platform correlates metrics across layers to find the real cause.
Threshold-based alerting with escalation
Configurable thresholds per circuit and per device. Warnings at first deviation, alerts at breach, automated escalation to carriers if SLA thresholds are violated.
Mean time to detect measured in minutes
Issue detection within 60 seconds of occurrence. Before users notice, before the helpdesk gets the first call — the NOC is already investigating.
Trending for capacity planning
90-day utilisation and latency trends identify circuits approaching capacity limits — upgrade before congestion becomes an incident.
Live dashboards for your team
Real-time and historical views of network health, per-circuit SLA compliance, and incident timeline — shareable with stakeholders during audits or reviews.
Key benefits
What this solution delivers for your business.
Fewer user-reported incidents
Issues are detected and triaged before users notice them. The number of helpdesk tickets related to network performance drops significantly within weeks of deployment.
Faster mean time to resolution
Cross-layer correlation shortens the diagnosis phase. The NOC knows whether the issue is on the WAN link, the firewall, the CPE, or the carrier within minutes.
Carrier accountability with data
SLA compliance reports per circuit provide objective data during carrier disputes. Latency breaches, packet-loss events, and outage durations are documented and timestamped.
Proactive capacity management
Trending data shows circuits approaching 80% utilisation weeks before congestion affects users — time to plan an upgrade without urgency.
Reduced after-hours escalation
The NOC handles first-line monitoring and alerting 24x7. Your senior engineers are paged only for confirmed incidents, not for transient blips or false alarms.
Audit-ready network documentation
Baseline performance metrics, incident timelines, and SLA compliance reports available on demand — for ISO 27001, SOC 2, or internal compliance audits.
What's included
Part of this managed service.
Multi-layer telemetry collection
Metrics collected from circuits, routers, switches, firewalls, and servers at 1-minute intervals.
- 1-minute collection interval
- Latency/jitter/packet loss
- CPU/memory/interface metrics
- DNS and application response
Threshold-based alerting
Configurable warn and critical thresholds per metric per device, with automated escalation paths.
- Per-metric thresholds
- Warn/critical levels
- Email/SMS/Slack/PagerDuty
- Escalation schedule
Cross-layer correlation
Platform correlates metrics across network layers to identify root cause rather than logging each symptom as a separate alert.
- Multi-layer correlation
- Root-cause identification
- Alert deduplication
- Reduced noise
SLA compliance reporting
Automated SLA reports per circuit showing uptime, latency, packet loss, and MTTR against committed thresholds.
- Per-circuit reports
- SLA vs actual comparison
- Automated monthly generation
- Export to PDF/CSV
Capacity trending
90-day utilisation and latency trends with growth-rate projections and upgrade recommendations.
- 90-day trending
- Growth rate calculation
- Upgrade recommendations
- Monthly capacity review
Live dashboards and APIs
Real-time network health views, incident timeline, and API access for integration with your existing tools.
- Real-time dashboards
- API (REST)
- Grafana-compatible
- Multi-site views
Where it helps
Real-world scenarios where this solution delivers measurable outcomes.
Multi-site enterprise network
Monitor every circuit and device across headquarters, data centres, and remote branches — unified view of network health with alerts per site.
Carrier SLA enforcement
Generate monthly SLA compliance reports per carrier circuit. Use data to claim SLA credits for uptime or latency breaches — objective, timestamped evidence.
Preventative capacity planning
Track utilisation trends across all WAN circuits and LAN uplinks. Identify circuits approaching capacity limits and schedule upgrades before congestion starts.
Incident forensics
After a network incident, review correlated telemetry to determine exact timing, impact scope, and root cause — down to the minute and the device.
Questions buyers actually ask
Do I need new hardware for monitoring?
Not necessarily. We deploy software-based probes that work with existing equipment using SNMP, NetFlow, and ICMP. Hardware probes are only needed if your current gear does not support those protocols.
Is this compatible with my existing monitoring tools?
Yes. Data is available via REST API, SNMP traps, and webhooks. We can forward alerts to your existing Slack, Teams, email, or PagerDuty channels.
How long until the first useful data?
Probes are deployed within 2-3 days. Meaningful baseline data with trending and threshold tuning takes about two weeks.
Who gets alerted for different issues?
Configurable escalation paths — minor warnings go to the NOC during business hours, SLA breaches go to the NOC 24x7, and confirmed service-impacting incidents escalate to your designated contact.
Ready to scope a solution?
Talk to a Clevertek solutions architect about your requirements — no obligation.