Managed Detection & Response
24x7 SOC-powered MDR correlating endpoint, network and cloud telemetry through SIEM/SOAR workflows. Analyst-validated alerts with active containment — isolate compromised hosts, disable accounts — and plain-language reporting for board and compliance audiences.
Overview
Security alerts are not a problem until nobody has time to investigate them. Managed Detection and Response (MDR) places a dedicated security operations team between your environment and the threats targeting it — analysing alerts 24x7, hunting for signs of compromise, and responding when something gets through. Your existing security tools continue to work; MDR adds the human analysis and response capability that most organisations cannot staff in-house.
Clevertek scopes every engagement to your environment — capacity, sites, compliance and support model — so you get a tailored plan rather than a fixed SKU. Pricing is quote-only, and our solutions architects will work through your requirements before any proposal.
Our approach
We deploy a detection stack — EDR, NDR, and network telemetry collection — across your environment and feed the data into our 24x7 SOC. Our analysts triage every alert, correlate signals across endpoints, network, and cloud, and escalate confirmed incidents within defined SLAs. For active threats, we perform remote containment — isolating endpoints, blocking IOCs, and providing remediation guidance within minutes of confirmation. Your team gets a weekly threat summary and on-demand access to SOC analysts for investigation support.
Why work with us
24x7 SOC with human analysts
Every alert reviewed by a human analyst — not an automated playbook. False positives filtered, true positives investigated, confirmed incidents escalated within SLAs.
EDR + NDR + network telemetry
Detection across endpoints, network traffic, and cloud workloads — not a single-signal view. Cross-correlation catches threats that evade individual tool detection.
Remote incident containment
Confirmed threats are contained within minutes — endpoint isolation via EDR, IOC blocking on firewalls, and cloud workload quarantine — all performed remotely by our SOC.
Threat hunting, not just alert triage
Proactive hunting for indicators of compromise, behavioural anomalies, and known adversary TTPs — threats identified before they trigger an alert.
Weekly threat intelligence briefings
Contextual intelligence relevant to your industry and threat profile — not generic threat feeds. Trends, adversary activity, and recommended countermeasures.
SIEM integration and management
Log collection, correlation rules, and SIEM management included — or integration with your existing SIEM if you prefer to keep your current deployment.
Key benefits
What this solution delivers for your business.
24x7 security coverage without hiring
Dedicated SOC team covering nights, weekends, and holidays — no shift scheduling, no on-call burnout, no gaps in coverage during leave.
Faster mean time to respond
Analyst triage within minutes of alert generation. Remote containment of confirmed threats within the incident SLA — typically under 15 minutes.
Reduced alert fatigue
Noise filtered by human analysts before reaching your team. Only confirmed incidents and actionable intelligence require your attention.
Access to specialised security expertise
Incident responders, threat hunters, forensic analysts, and malware reverse engineers available on demand — without maintaining these skills in-house.
Measurable security improvement
Monthly metrics — mean time to detect, mean time to respond, false positive rate, threat hunting findings, and incident resolution summaries.
Compliance support
SOC 2, ISO 27001, and regulatory compliance reports generated from SOC activity logs and incident documentation.
What's included
Part of this managed service.
Endpoint detection and response
EDR agents on all endpoints — servers, desktops, laptops — with real-time detection, investigation, and remote response capabilities.
- EDR agent deployment
- Real-time detection
- Remote response (isolate/kill)
- Forensic data collection
Network detection and response
NDR sensors monitoring network traffic for anomalies, C2 communication, lateral movement, and data exfiltration patterns.
- Network traffic analysis
- C2 detection
- Lateral movement detection
- DNS/HTTP anomaly detection
24x7 SOC operations
Tiered SOC team — T1 triage, T2 investigation, T3 incident response — operating 24x7 with defined escalation SLAs.
- Tier 1/2/3 SOC structure
- 24x7 coverage
- SLA-based escalation
- On-call incident responders
Threat hunting
Proactive search for IOCs, adversary TTPs, and behavioural anomalies across endpoints, network, and cloud logs.
- IOC-based hunting
- TTP-based hunting
- Behavioural anomaly detection
- Quarterly hunting reports
Incident response and containment
Remote containment of confirmed incidents — endpoint isolation, network blocking, cloud workload quarantine.
- Remote endpoint isolation
- Network IOC blocking
- Cloud workload containment
- Remediation guidance
Where it helps
Real-world scenarios where this solution delivers measurable outcomes.
Mid-market enterprise
Your security team exists but cannot staff 24x7 SOC. MDR extends your team coverage to 24x7 — alerts they miss overnight are handled by our SOC.
Regulated industry compliance
BFSI, healthcare, or government organisations requiring documented 24x7 security monitoring and incident response capability as part of compliance frameworks.
Organisation without in-house security
No dedicated security team but need protection beyond basic antivirus. MDR delivers enterprise-grade detection and response without building a security department.
Questions buyers actually ask
Do I need existing security tools for MDR to work?
We deploy the detection stack — EDR, NDR, telemetry — as part of the MDR service. Existing tools can be integrated if you prefer to keep them, but MDR does not require pre-existing security infrastructure.
What happens when an incident is confirmed?
Our SOC performs remote containment within the agreed SLA — typically isolating affected endpoints, blocking IOCs on firewalls, and providing remediation steps. You are notified immediately.
Is MDR compatible with my existing SIEM?
Yes. If you have an existing SIEM deployment, we integrate our detection feeds into it. If not, SIEM management is included in the MDR service.
Who from my team needs to be involved?
A designated security contact for escalation and policy decisions. Day-to-day operations and alert triage are handled by our SOC without requiring your team participation.
Ready to scope a solution?
Talk to a Clevertek solutions architect about your requirements — no obligation.