Managed Detection & Response
24x7 SOC-powered MDR correlating endpoint, network and cloud telemetry through SIEM/SOAR workflows. Analyst-validated alerts with active containment — isolate compromised hosts, disable accounts — and plain-language reporting for board and compliance audiences.
Overview
Security alerts are only worth having if somebody has the time to investigate them. Managed Detection and Response (MDR) puts a dedicated security operations team between your environment and the threats aimed at it: alerts triaged 24x7, compromise hunted continuously, and containment performed when something gets through. Your existing security tools stay exactly where they are. MDR adds the analysis and response capacity that most organisations cannot staff in-house.
Clevertek scopes every engagement to your environment — capacity, sites, compliance and support model — so you get a tailored plan rather than a fixed SKU. Pricing is quote-only, and our solutions architects will work through your requirements before any proposal.
Our approach
We deploy a detection stack covering EDR, NDR, and network telemetry, and feed that data into our 24x7 SOC. Analysts triage every alert, correlate signals across endpoints, network, and cloud, and escalate confirmed incidents within the agreed SLAs. When a threat is active, the same team performs remote containment: isolating the endpoint, blocking the indicator at the firewall, quarantining the cloud workload, then handing your team remediation steps and a written timeline. You receive a weekly threat summary and have direct access to SOC analysts for investigation support.
Why work with us
One team owns detection and response
The analysts who triage an alert are the ones who contain it, so nothing waits in a handover queue between a monitoring provider and a separate response vendor.
Three signal planes read together
Endpoint, network, and cloud telemetry land in one correlation engine, so activity that looks quiet on any single signal is visible when all three are read against each other.
Hunting runs continuously
Analysts search for indicators of compromise and known adversary techniques between alerts, using telemetry the detection stack already collects rather than a separate collection exercise.
Your existing tools keep working
Your SIEM, EDR, and firewall investments are not replaced. We integrate the feeds you already run and add correlation plus human analysis on top of them.
Escalation you can audit
Triage, investigation, and response run to defined SLAs, and every alert carries a disposition record, so audit evidence comes from SOC activity logs rather than a reconstruction months later.
Intelligence scoped to your exposure
Weekly briefings cover the adversary activity, techniques, and sectors relevant to your estate, with recommended countermeasures, instead of a generic industry feed.
Key benefits
What this solution delivers for your business.
Security coverage without a shift roster
Nights, weekends, and holidays are covered by the SOC, so you are not building a rotation or absorbing on-call burnout, and coverage does not lapse when an engineer takes leave.
Response time that is measured
Analyst triage begins within minutes of alert generation and confirmed threats are contained inside the incident SLA, typically under 15 minutes. Both figures appear in your monthly reporting.
Alert volume your team can absorb
False positives are filtered by analysts before they reach you. What lands in your queue is a confirmed incident or actionable intelligence, not a raw feed.
Specialist skills without specialist headcount
Incident responders, threat hunters, forensic analysts, and malware reverse engineers are available on demand, without those skills sitting permanently on your payroll.
Security posture you can show the board
Monthly metrics cover mean time to detect, mean time to respond, false positive rate, hunting findings, and incident resolution summaries.
Compliance evidence as a by-product
SOC 2, ISO 27001, and regulatory reporting is generated from SOC activity logs and incident documentation, so audit preparation becomes a query rather than a project.
What's included
Part of this managed service.
Endpoint detection and response
EDR agents on servers, desktops, and laptops with real-time detection, investigation, and remote response from the SOC.
- EDR agent deployment
- Real-time detection
- Remote response (isolate/kill)
- Forensic data collection
Network detection and response
NDR sensors watch network traffic for command-and-control communication, lateral movement, and exfiltration patterns.
- Network traffic analysis
- C2 detection
- Lateral movement detection
- DNS/HTTP anomaly detection
24x7 SOC operations
Tiered analysts covering triage, investigation, and incident response across all hours, with escalation governed by SLAs.
- Tier 1/2/3 SOC structure
- 24x7 coverage
- SLA-based escalation
- On-call incident responders
Threat hunting
Proactive search for indicators of compromise, adversary techniques, and behavioural anomalies across endpoint, network, and cloud logs.
- IOC-based hunting
- TTP-based hunting
- Behavioural anomaly detection
- Quarterly hunting reports
Incident response and containment
Remote containment of confirmed incidents through endpoint isolation, network blocking, and cloud workload quarantine.
- Remote endpoint isolation
- Network IOC blocking
- Cloud workload containment
- Remediation guidance
Where it helps
Real-world scenarios where this solution delivers measurable outcomes.
Mid-market enterprise
Your security team exists but cannot cover 24x7. MDR extends it around the clock, so alerts raised overnight are triaged while your people sleep.
Regulated industry compliance
BFSI, healthcare, or government organisations that must evidence 24x7 monitoring and incident response as part of a compliance framework.
Organisation without an in-house security function
Protection beyond basic antivirus is needed, but there is no security department to build. MDR delivers detection and response without hiring one.
Questions buyers actually ask
Do I need existing security tools for MDR to work?
No. The detection stack (EDR, NDR, telemetry) ships with the service. Tools you already run can be integrated, but nothing is a prerequisite.
What happens when an incident is confirmed?
The SOC contains it remotely inside the agreed SLA, typically isolating the affected endpoints and blocking indicators at the firewall, then sends remediation steps. You are notified immediately.
Is MDR compatible with my existing SIEM?
Yes. Where a SIEM is already deployed we integrate our detection feeds into it. Where there is none, SIEM management is included.
Who from my team needs to be involved?
One designated security contact for escalation and policy decisions. Day-to-day triage runs without your team in the loop.
Ready to scope a solution?
Talk to a Clevertek solutions architect about your requirements — no obligation.