Unified Communications (UCaaS)
Converged cloud communications combining cloud PBX, HD voice, video conferencing, persistent messaging and presence in one platform — one identity across desk phone, soft client and mobile. SIP trunking and SBC integration let existing on-prem PBX investment coexist with the cloud migration journey, so you phase in at your pace instead of replacing everything on day one.
Overview
A business communication system that works across offices, home desks and mobile phones should not require your team to learn four different tools. Unified Communications as a Service (UCaaS) brings cloud PBX, HD voice, video conferencing, persistent messaging and team collaboration into one platform that works on any device. Your people get a single identity — extension, directory presence and feature set — that follows them from desk phone to soft client to mobile without dropping the conversation. We deliver this as a managed service so your team stays connected and your IT team stops juggling vendors.
Clevertek scopes every engagement to your environment — capacity, sites, compliance and support model — so you get a tailored plan rather than a fixed SKU. Pricing is quote-only, and our solutions architects will work through your requirements before any proposal.
Our approach
We design, deploy and operate a single UCaaS platform that replaces fragmented phone systems, separate video tools and ad-hoc messaging. Our engagement covers readiness assessment, migration from legacy PBX, device provisioning, directory integration and ongoing managed operations. We handle the carrier interconnects, the SIP trunking and the quality of service so your team just logs in and works.
Why work with us
Tier-1 carrier heritage
We bring decades of telecom network operations to UCaaS — your communications run on infrastructure built for carrier-grade reliability, not repurposed office software.
India-first deployment
Our UCaaS is designed for the India communications reality — multi-lingual support, TRAI compliance, local number portability and data residency within Indian borders.
One throat to choke
We own the platform, the SIP trunk, the devices and the support. When something does not work, you call one team, not a blame chain.
Key benefits
What this solution delivers for your business.
Consolidated cost
Replace separate PBX, video conferencing and messaging subscriptions with one predictable per-user fee. No more surprise per-minute charges or overlapping licence stacks.
Any-device productivity
Every employee gets the same experience on desk phone, laptop soft client and mobile app. Presence, directory and feature set follow the person, not the handset.
Enterprise SLAs
Carrier-grade availability targets, QoS-managed voice paths and 24x7 NOC support. Your phone system meets the same reliability standard as your data network.
What's included
Part of this managed service.
Cloud PBX
Full-featured business telephony without the on-premise switch. Auto-attendant, hunt groups, least-cost routing, call recording and extension management from a web portal.
- No PBX hardware to refresh
- Number portability with TRAI compliance
- Add or remove lines in minutes
- Least-cost routing across carriers
Unified voice, video and messaging
All three channels in one client with presence-driven escalation. A chat becomes a call, a call becomes a video meeting, without leaving the window or redialling.
- Unified client across all devices
- Rich presence and availability status
- Seamless media escalation mid-conversation
- Desktop, web and mobile parity
Built-in meetings and conferencing
Schedule, start or join meetings from the same interface as calls and messages. Calendar integration means the join link is where the appointment already lives.
- One-click meeting start from any device
- Screen sharing, whiteboard and recording
- Calendar integration with Outlook and Gmail
- Up to 500 participants per meeting
Identity portability
A single extension and directory presence that moves between desk phone, soft client and mobile. Mid-call handover between devices without dropping the conversation.
- Single identity across endpoints
- Mid-call device handover
- Remote-ready without VPN dependency
- Same feature set on every device type
Where it helps
Real-world scenarios where this solution delivers measurable outcomes.
Four comms tools that barely talk to each other
Replace separate PBX, Zoom, Slack and WhatsApp groups with one UCaaS platform. Your team stops guessing which channel works and starts communicating.
A phone system that ties people to their desks
Give every employee a mobile-ready identity so calls follow them whether they are at home, in transit or at a client site — without forwarding numbers or missed rings.
Questions buyers actually ask
Is UCaaS just VoIP with a new name?
No. VoIP is voice only. UCaaS combines voice, video, messaging and meetings as one platform with a unified client, presence and directory. Your team stops stitching three or four tools together.
Do we need new desk phones?
Not necessarily. Softphones and existing SIP devices work. We add hardware only where a desk phone actually improves productivity. The aim is adoption, not a rip and replace.
How does UCaaS relate to CCaaS?
UCaaS connects your own people to each other. CCaaS connects your service desk to customers. Many enterprises run both on the same backbone so internal and external communications share infrastructure.
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Ready to scope a solution?
Talk to a Clevertek solutions architect about your requirements — no obligation.