Cloud Managed Services
24x7 managed cloud operations across AWS, Azure, and GCP — monitoring, incident response, patching, and FinOps under one SLA. Your engineers build product while an accountable team keeps the lights on and the bill sane.
Overview
Most cloud environments drift into chaos within months — unpatched instances, ungoverned spend, and an engineers-on-call rotation that nobody wants to join. Managed cloud services provides 24x7 proactive monitoring, patch management, incident response, and FinOps oversight across your entire cloud footprint — AWS, Azure, GCP, or hybrid — under a single SLA. Your team builds product; we keep the cloud estate running, secure, and cost-optimised.
Clevertek scopes every engagement to your environment — capacity, sites, compliance and support model — so you get a tailored plan rather than a fixed SKU. Pricing is quote-only, and our solutions architects will work through your requirements before any proposal.
Our approach
We operate your cloud estate as an extension of your team — monitoring every resource across accounts and regions, applying security patches on a scheduled cycle, responding to incidents within defined SLAs, and reviewing cost and usage monthly to surface waste and rightsizing opportunities. Our follow-the-sun operations team covers the estate 24 hours a day, 7 days a week, with defined escalation paths for each severity level. Infrastructure is managed as code where practical, with change management, drift detection, and audit logging built into the operations model. We provide a monthly report covering uptime, incidents, changes, and cost trends, so you always know the state of the estate.
Why work with us
Single SLA across all clouds
One service-level agreement covering uptime, incident response, patch compliance, and cost optimisation across AWS, Azure, GCP, and hybrid environments — no per-cloud contracts to manage.
Follow-the-sun 24x7 operations
Monitoring, incident response, and on-call coverage across time zones — your estate is observed every hour of every day by a team that knows your environment.
Proactive incident prevention
Most incidents are detected before they become user-facing. Threshold-based alerting catches disk usage, memory pressure, and latency trends early — remediation starts before the page reaches you.
FinOps built into operations
Cost review is not a separate project. Every month includes a structured cost analysis with waste surfacing, rightsizing recommendations, and commitment-based discount optimisation.
Security patch compliance assurance
Patches applied on a defined cycle with staged rollouts, compatibility testing, and rollback readiness — no surprise downtime from emergency patching.
Transparent reporting and audit trail
Monthly platform report covers uptime, incidents, changes, patch status, and cost trends. Audit logs retain all operations activity for compliance and internal review.
Key benefits
What this solution delivers for your business.
Reduced operational overhead
Your engineers stop carrying pagers and patching servers. The team focuses on product development while we manage the cloud operations workload.
Improved security posture
Defined patch cycles, baseline hardening, and vulnerability scanning keep the estate current against common exploits. Security incidents are detected and escalated within SLA.
Controlled and predictable cloud cost
Monthly FinOps reviews surface idle resources, oversized instances, and unutilised storage. Waste is removed before it compounds into the next billing cycle.
Faster incident resolution
SLAs for detection, response, and resolution are defined per severity level. The team knows the escalation path and follows documented runbooks for every incident type.
Compliance-ready operations
Change management, access logging, and incident documentation provide the audit trail required for SOC 2, ISO 27001, and internal compliance reviews.
Scalable support as the estate grows
New accounts, regions, and workloads are onboarded into the same operations framework. The service scales with the estate without proportional headcount growth.
What's included
Part of this managed service.
24x7 monitoring and observability
Real-time monitoring of compute, storage, network, database, and application resources across all cloud accounts and regions.
- Infrastructure and application monitoring
- Threshold-based alerting with escalation
- Dashboard per account and per workload
- SLA compliance tracking and reporting
Patch and vulnerability management
Scheduled patching for OS, container images, and managed services with staged rollouts and rollback readiness.
- Defined patch cycles per environment type
- Staged rollout with canary testing
- Rollback plan for every patch cycle
- Vulnerability scanning integration
Incident detection and response
Detection, triage, response, and post-incident review with defined SLAs per severity level.
- Severity-defined detection and response SLAs
- Documented runbooks per incident type
- Escalation paths for critical incidents
- Post-incident review with action items
FinOps and cost optimisation
Monthly cost analysis with waste surfacing, rightsizing recommendations, and commitment-based discount management.
- Monthly cost review and waste surfacing
- Rightsizing recommendations with projected savings
- Reserved instance and savings plan management
- Cost allocation tagging governance
Change management and IaC operations
Infrastructure changes managed through code review, CI/CD pipelines, and drift detection.
- Change request and approval workflow
- Infrastructure as code for all changes
- Drift detection and automated remediation
- Change audit log for compliance
Reporting and governance
Monthly platform reports covering uptime, incidents, changes, patch compliance, and cost with audit-ready documentation.
- Monthly operations report
- Incident summary with root cause
- Patch compliance dashboard
- Cost trend and optimisation report
Where it helps
Real-world scenarios where this solution delivers measurable outcomes.
No dedicated cloud operations team
A full cloud operations function delivered as a managed service — monitoring, patching, incident response, and cost control under one SLA. Engineers build product; we keep the cloud running.
Rising cloud costs with no visibility
Monthly FinOps reviews surface waste, rightsizing opportunities, and commitment-based discounts. The cost trend shifts from rising to optimised within three review cycles.
Security patches falling behind
Defined patch cycles with staged rollouts replace the ad-hoc approach. Compliance dashboards show every environment patch status, and vulnerability scans drive the remediation queue.
Multi-cloud operations without multi-vendor overhead
One managed service covers AWS, Azure, and GCP with a single SLA, single reporting framework, and single escalation path — no per-cloud contracts or multiple provider relationships to manage.
Questions buyers actually ask
How much does managed cloud services cost?
Pricing is typically a percentage of the cloud spend plus a fixed management fee, or a flat per-resource fee depending on estate complexity. We provide a transparent pricing model during the onboarding assessment — no hidden charges for incident response or after-hours support.
Do you replace our internal team or back them up?
Either model works. Some clients want full managed operations with no internal cloud team; others want us as the senior layer under their engineers. We tailor the engagement to your team structure.
Which cloud platforms do you support?
AWS, Microsoft Azure, and Google Cloud Platform — and hybrid environments where part of the estate remains on-premise. One managed service across all platforms with a single SLA.
How do you handle critical incidents?
Critical incidents trigger immediate escalation with a defined response SLA, a senior engineer assigned within minutes, and a documented post-incident review. The escalation path and response times are defined in the service agreement.
Can we take back operations later?
Yes. Documentation, runbooks, and knowledge transfer are built into the service. If you decide to bring operations in-house, the transition is planned and supported over a defined handover period.
Ready to scope a solution?
Talk to a Clevertek solutions architect about your requirements — no obligation.